The Application ofInformation and Communication Technology (ICT) in Small and Medium-sized Enterprises(SMEs)

Karen Potter and Dr. David Pickernell
*University of South Florida + Welsh Enterprise Institute, University of Glamorgan Business School

ABSTRACT

This paper identifies barriers and drivers to the successful adoption of information and communication technologies (ICTs) by small businesses and analyses the current state of Wales’ ICT infrastructure. The Welsh Assembly Government’s current initiatives are considered and discussed with reference to small and medium-sized enterprises (SMEs) in Wales. A survey is reported which investigates the barriers and drivers to the adoption of e-commerce by Welsh SMEs. The paper makes some inferences about SMEs’ attitudes towards ICTs based upon the responses to the survey. In addition suggestions to encourage Welsh businesses to use ICTs are provided.

Key words: Information Communication Technologies, Small and Medium-sized Enterprises

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