Total Quality Management in Practice: A Singapore Healthcare Study

Dr Puay Cheng Lim and Dr Nelson K H Tang
Management Centre, University of Leicester

Keywords:
Healthcare, Singapore, Total Quality Management

Abstract

This paper, which is the first in a series of four, establishes the principal elements of total quality management (TQM) and presents the findings of an empirical study on TQM practices of Singapore hospitals. It includes general information about Singapore, its healthcare delivery and financing system, and future developments and challenges.