The Effect of Change on the National Health Service General Managers’ Information Needs - Page 3

Table 1: Category of Information Needs

	Category of information needs	Changes in Information needs	General Information needs	Future Information Needs	Stakeholders, Org_grps Influence	Decision making	Market influence	CSF, Aims & Obj	Roles of the General Mgrs, Balance of Power	Purchaser split	Provider split	D o H influences
Finance	Cost effective data		X
	Income & Expenditure/ Financial data	X	X	X	X	X	X	X	X		X
General	Political	X	X								X	X
	Simple understandable data		X
	Staff opinions	X									X
	Accurate, Timely and quality data		X	X			X
	Complex unlimited data		X				X
	Sensitive data to aims & Objectives		X				X
	Communications with GPs		X	X
	Communications with the Community		X	X
	Communication data	X	X	X	X
	Patient focussed data			X
Marketing	Marketing data	X									X
	Local Purchaser demands		X			X	X		X		X
	Purchasing intentions data	X					X				X
	GP requirements	X					X				X
	Patient / Customer feedback	X								X		X
Monitoring	Reporting mechanisms							X
	Statistical Data	X	X					X
	Corporate data	X	X					X
	Management data for the Organisation	X			X
	Business Plan Monitoring data		X					X
	Organisation monitoring data							X
Perform-ance	Quality performance data	X
	Contract performance data	X	X		X	X	X	X	X	X	X
	Waiting list data		X									X
	Patient Charter Standards		X				X	X	X			X
	Performance Monitoring data	X			X		X	X				X
	Stakeholder Complaints data		X									X
	User Approval data							X
	Competitor performance data						X		X
	Benchmarking data	X						X				X
	DoH target data							X				X
	Performance Target data								X			X
Planning	National trends/ Demographic data	X								X
	Patient Healthcare needs data								X	X
	Local population health needs data	X				X				X
	Service Planning data	X	X				X
Results	Clinical Effectiveness/outcome data	X		X			X	X
	Clinical (Descriptive data)		X
	Customer satisfaction data	X	X	X
	Evidence based medicine data				X		X
	Non Clinical Outcome Data		X		X		X			X
	Health outcome data					X				X		X
	Medical Audit		X
	Efficiency data		X		X		X

Figure 2: Pressures of the Work Environment on the Organisation

Pressures of the Work Environment on the Organisation

Due to the overriding influence of the business and market environment (Figure 2) which had led to improved communications with the stakeholders on issues such as quality and customer satisfaction, the General Managers have become proactive to change and their relationships with their stakeholders more positive.

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