Patterns of Quality Management in Singapore

Professor Adrian Wilkinson
Loughborough University Business School

Josephine Yong
Consultant, Ernst and Young, Singapore

In Search of Quality Management in Singapore.

This paper presents the findings of a survey on the practice of quality management in Singapore private sector companies. It looks at the extent of the adoption of quality management (QM), the reasons and factors leading to implementation of QM practices among Singapore companies, and how these companies have gone about their quality initiatives. The obstacles faced by Singapore companies in their quality management implementation, and the benefits are also discussed. Finally, prospects for the future are outlined.

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