Guanxi: An Aid or Hindrance to the Implementation of Total Quality Management in Chinese Business?

Professor D S Morris, Director
Nottingham University Business School, Malaysia Campus, Kuala Lumpur, Malaysia

Assistant Professor G V Fernon, Head of Centre for English Language Education, Malaysia Campus,
Kuala Lumpur, Malaysia

ABSTRACT

This paper seeks to reveal the relationship between the differing maturity levels of a guanxi network and the requirements for the successful implementation of a Total Quality Management approach to business excellence.

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