Achieving Sustainable Performance Through TQM and Market Orientation: A Proposed Framework for Empirical Investigations - Page 16


Ansoff, H. I. (1979), Strategic management, London: Macmillan

Beck, J.D.W. and Yeager, N.M. (1996), How to prevent teams from falling, Quality Progress, March.

Berry, Leonard L. and Parasuraman, A. (1991), Marketing Services: Competing Through Quality, New York: The Free Press.

Bowen, David E. and Lawler, Edward E III, (1995), Empowering service employees, Sloan Management Review, vol. 36, no. 4, pp. 73-

Buchanan, R.W.J. (1990), ‘Customer Retention: the key link between customer satisfaction and profitability’, Unpublished paper, Bain & co.

Buzzel, R.D. and Gale, B.T. (1987), The PIMS Principles: Linking Strategy to Performance, New York: Free Press, p.79-82.

Ciampa D. (1992), Total Quality: A user’s guide for implementation, Reading, MA: Addison-Wesley.

Crosby, P.B. (1979) Quality is free, London: Penguin Books Ltd.

Dale, Barrie G. (1996), Benchmarking on total quality management adoption: a positioning model, Benchmarking for Quality Management and Technology, vol.3, no.1.

Day, G.S. and Wensley. R. (1988), Assessing advantage: A framework for diagnosing competitive superiority. Journal of Marketing, 52 (2), 1-20.

Day, George S. (1990), Market Driven Strategy: Process for Creating Value. New York: The Free Press

Day, George S. (1994), “The Capabilities of Market-Driven Organizations,” Journal of Marketing, 58 (October), 37-52.

Day, George S (1998), What Does it Mean to be Market-Driven?, Business strategy Review, vol.9 (1), pp1-14.

Dean, J.W. and Bowen, D. E. (1994), Management Theory and total quality: Improving research and practice through theory development. Academy of Management Review, 19: 392-419

Deming, W.E. (1982), Quality, productivity and competitive position, Cambridge, MA: MIT center for Advanced Engineering Study.

Deming, W.E. (1986), Out of the crisis, Cambridge, MA: MIT center for Advanced Engineering Study.

Deming, W.E. (1993), The New Economics: for industry, government, and Education, Cambridge: M I T.

Dervitsiotis, Kostas A., (1998), The challenge of managing organizational change: Exploring the relationship of re-engineering, developing learning organizations and total quality management, Total Quality Management, vol.9, no.1, pp.109-122.

Desphande, Rohit, John U. Farley and Frederick E. Webster, Jr. (1993), “Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis,” Journal of Marketing, 57 (January), 23-37.

Dickson, Peter R. (1992), “Toward a General Theory of Competitive Rationality,” Journal of Marketing, 56 (January), 69-83.

Flynn, B.B., Schroeder, R.G. and Sakakibara, S. (1995a), The impact of quality management practices on performance and competitive advantage, Decision Sciences, Vol.26, no.5, pp. 659-

Foxall, G. (1984), “Corporate Innovation: Marketing and Strategy”, New York: St. Martin’s Press.

Garvin, David A. (1988), Managing Quality: The strategic and competitive edge. New York: Free Press.

Garvin, David A. (1993), “Building a Learning Organization.” Harvard Business Review, vol.7, no. 4, pp. 78-91.

Gilmore, H. L. (1990), Continuous incremental improvement: An operations strategy for higher quality, lower costs, and global competitiveness. Advanced Management Journal, 55(1): 21-5.

Gitlow, Howard S. and Gitlow, Shelly J. (1987), The Deming Guide to Quality andCompetitive Position, Prentice Hall Inc. New Jersey, USA.

Grant, R. M., Shani, R., and Krishnan, R. (1994), TQM challenge to management theory and practice. Sloan Management Review, 35 (2): 25-35.

Gronroos, C. (1990a), “The Marketing Strategy Continuum: Towards a Marketing Concept for the 1990,”Management Decision, 29, No.1, p.9.

Gummesson, E. (1994), “Broadening and Specifying Relationship Marketing”, Asia-Australia Marketing Journal, 2, No1, pp.31-43.

Gummesson, E. (1998), Implementation requires a paradigm, Academy of Marketing Science Journal, vol.26, no.3, pp.242-249.

Hackman, J.Richard and Wageman, Ruth (1995),Total Quality Management: Empirical, Conceptual, and practical Issues, Administrative Science Quaterly.

Hall, W. K. (1980), “Survival Strategies in a Hostile Environment,” Harvard Business Review, 58 (5), 75-85.

Hamel, G., and Prahalad, C.K. (1994), Competing for the future: Breakthrough strategies for seizing control of your industry and creating the markets of tomorrow. Boston, MA: Harvard Business School Press.

Haris, C.R. (1995), The evolution of quality management: An overview of the TQM literature, Canadian Journal of Administrative Science, vol. 12, no.2, pp.95-

Hauser, J. F. and Clausing D. (1988), The house of quality, Harvard Business Review, vol. 66 (3) : 63-73.

Hofer, C. W. and Schendel, D. (1978), Strategy Formulation: Analytical concepts. St. Paul, MN: west.

Jaworski, Bernard J. and Ajay, K. Kohli (1993), “Market Orientation: Antecedents and Consequences.” Journal of Marketing, 57 (July): 53-70.

Juran, J.M. (1992), Juran on quality by design: The new steps for planning into goods and services. New York: Free Press.

Juran, J.M. and Gryna, F.M., eds. (1988), Juran’s Quality Control Handbook, fourth edition, McGraw-Hill, New York.

Kay, John A. (1993), Foundations of Corporate Success: How business strategies add value, New York: Oxford University Press.

Kern, A. (1997), No team is an island, Quality Progress, May.

Kohli, A.K., Jaworski, B.J., And Kumar, A. (1993), MARKOR: A measure of market orientation, journal of Marketing Research, 30: 467-477.

Kohli, Ajay K. and Bernard J. Jaworski (1990), “Market Orientation: The Construct, Research Propositions, and Managerial Implications,” Journal of Marketing, 54 (April), 1-18.

Kotler, P. (1997), Marketing Management: Analysis, Planning, Implementation, and Control, 9 th. Ed. Prentice Hall International.

Kotler, Phillip (1977), “From Sales Obsession to Marketing Effectiveness,” Harvard Business Review, 55 (November-December) 67-75.

Kotter, J. R. and Heskett, J. L. (1992), Corporate Culture and Performance, New York: Free Press.

Lau, R.S.M., (1996), Strategic flexibility: A new reality for world-class manufacturing, S.A.M. Advanced Management Journal, vol.61.,n.2, pp.11-

Levitt, Theodore (1969), The Marketing Mode, New York: McGraw-Hill.

Miles, Morgan P.; Russel, Gregory R. and Arnold, Danny R. (1995), The quality orientation: An emerging business philosophy? Review of Business, vol. 7, no.1, pp. 7-

Milliken, W. F. (1996), The Eastman way, Quality Progress, October.

Mohr-Jackson, Iris (1998), Conceptualizing total quality orientation, European Journal of Marketing, vol. 32, no. 1 / 2.

Narver John C. and Stanley F. Slater (1990), “The Effect of a Market Orientation on Business Profitability,” Journal of Marketing, 54 (October), 20-35.

Oakland John S. (1989, 1993), Total Quality Management, Heinemann Professional Publishing Ltd, Oxford, UK.

Phillips, L., D. Chang, and R. Buzzell (1983), “Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses”, Journal of Marketing, vol.47, Spring, pp. 26-43.

Porter, M. E. (1985), Competitive Advantage: Creating and Sustaining Superior Performance, New York: Free Press.

Porter, M.E. (1980), Competitive strategy: Techniques for analysing industries and competitors. New York: Free Press

Porter, M.E. (1996), What is strategy, Harvard Business Review, Vol. 74, issue 6., pp. 61-

Pye, Andy (1998), Making European Industry World Class; The role of document management, Document World, vol. 3, no. 1, pp. 52.

Reed, R, L., David J. and Montgomery, Josept C., (1996), Beyond process: TQM content, and firm performance, The Academy of Management Review, Vol. 21, no. 1:173.

Reichheld, F. F. and Sasser, W. E. (1990), ‘Zero deflections: quality comes to services’, Harvard Business Review, September-October, pp. 105-111.

Review 71 (July-August) 78-91.

Schmidt, W. H., & Finnigan, J. P. (1992), The race without a finish line. San Francisco: Jossey Bass.

Schonberger, Richard J. (1986), World class manufacturing, The Free Press, New York: Macmillan Inc.

Scotto, M. J. (1996), Seven ways to make money from ISO 9000, Quality Progress, June.

Shiba, S., Graham, A. and Walden, D. (1993), A new American TQM,. Portland, OR: productivity Press.

Sinkula, J.M., Baker, W. E. and Noordewier, (1997), “A framework for market-based organizational learning: Linking values, knowledge, and behaviour.” Academy of Marketing Science Journal, Vol. 25 (Fall): 305-

Sitkin, S. B., Sutcliffe, K. M., and Schroeder, R.G. (1994), Distinguishing control from learning in total quality management: A contingency perspective, Academy of Management Review, 19: 537-564

Slater, S.F. and Narver, J.C. (1994), Does competitive environment moderate market orientation-performance relationship? Journal of Marketing, 58:46-55.

Spencer, B. A. (1994), Models of organization and total quality management: A comparison and critical evaluation, Academy of Management Review, 19: 446-471.

Wayland, Robert E. and Cole, Paul M. (1997), Customer connections: Strategies for growth, Harvard Business School Press.

Webster, Frederick E., Jr. (1988), “Rediscovering the Marketing Concept,” Business Horizons, 31 (May-June), 29-39.

Webster, Frederick E., Jr. (1994), Market Driven Management, John Wiley and Sons.

Woodruff, R. E. (1997), Customer value: The next source for competitive advantage, Academy of Marketing Science Journal, vol. 25, no. 2, pp. 139-

Zeithmal, V., Parasuraman A. and Berry, Leonard C. (1990), Delivering quality service: balancing customer perceptions and expectations, New York: The Free Press, A division of Macmillan, Inc

Page 16 of 16 Go to page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16